Customer Testimonials

Interested in working with us? Check out some of our Satisfied Customer Testimonials below!

Michele S.

Michele S.

San Jose, CA - 6/17/2014

I went to California Window & Fireplace looking for a tiny replacement part for a window that’s in a door in my home. I explained my situation to John and he got on the phone, searched out my part and had it there within a couple days. Simple, easy, great, service!

Cathy B.

Cathy B.

Saratoga, CA - 6/24/2014

I don’t understand why these folks don’t have a higher rating. They are as good as it gets! I recently had a beautiful fireplace insert installed and I just love it.

First, if the quality of a business can be judged by the subs they use than this one is outstanding. California Window and Fireplace recommended an honest and well qualified electrician and an equally qualified gas line plumber to prep for the install. Both of these gentlemen were more than capable, fairly priced, very conscientious and tidy. I would call either of them back for additional work without hesitation.

Secondly, California Window and Fireplace’s own installers of the insert were equally competent, capable and clean (as they had to install across my white carpet). Installation was flawless, quick and within no time I finally had my remote controlled fireplace!

Finally, I found Sean at California Window and Fireplace to be very personable, completely honest and most interested in my complete satisfaction. As a business owner myself, I’m not always an easy customer. But, honestly, I would recommend this company without hesitation. (By the way, I went to them because my neighbor used them and he was also very happy.)

Bismarck O.

Bismarck O.

Los Altos, CA - 5/16/2014

We have now purchased two fireplaces over a several year period — very positive experience. We originally purchased from Cal Window and Fireplace based on price. We purchased the second time due to their responsiveness and service with the first installation.
After our first fireplace was installed, a couple of the “rocks” cracked — they came out and replaced them quickly. After our 2nd installation, we asked for a different kind of rock for aesthetic reasons and they replaced them for us at no additional charge.

Recommend them on price competitiveness and service…

Moaz

Moaz

Santa Clara, CA - 5/5/2013

Our living room was recently host to a game of hide and seek that got a bit out of hand, leading to a broken window. I sent pictures of the damage to The Glass Man and got a reasonable estimate back within the day. After setting up a time for the repair, joe ryan came out right on time, fixed the window, and charged as estimated. They were courteous, quick, and effective. The fixed window looks good as new (except for the paint).

John A.

John A.

Santa Cruz, CA - 3/25/2013

I’ve visited a few shops now and I have to say. I really enjoyed coming here the best. I didn’t feel like I was being sold a product. The salesman was just giving me product knowledge.

Paras B.

Paras B.

San Jose, CA - 11/9/2009

I love Adam here at Ca window and fireplace. When we were remodeling our family room, we contacted 4 different fireplace companies and Adam was the only one who took the time to answer all of our questions. He also beat the prices of all the other companies by over a thousand dollars… CRAZY I KNOW!

Adam was professional and absolutely fantastic. when I went in to meet with him, I realized he was very knowledgeable about his fireplaces. We ended up with a beautiful gas fireplace that we absolutely LOVE.

We love you Adam…and thank you.

Diane C.

Diane C.

Campbell, CA - 1/8/2012

From start to finish, our experience researching and eventually buying a Heat and Glow fireplace was an exceptional experience with CA Window & Fireplace. We worked with Ryan who helped up figure out what the best product was for our home, and there was no pressure at all from him in the three visits it took for us to decide. We did price comparisons with 3 other local stores and their price was $300-500 better. Keefe Hudson, an independent plumber did the gas line install without a hitch. The fireplace installation took a couple of hours and the fellows really seemed to know the product well. We are extremely happy with the Heat & Glow fireplace and with our experience with CA Window – we use it to heat our downstairs living room, and hardly need to use the furnace to heat the rest of the house since the heat travels so well.

Diane S.

Diane S.

Los Gatos, CA - 4/16/2011

I have a pellet stove that is over 10 years old. Something goes wrong once a year! Kevin and Rob are stellar at getting the job done. In some cases it was mysterious stuff which Rob worked hard to figure out. I think it is Stephanie who handles the phone and does very well. There is an initial up front fee which includes any labor like putting in parts which were ordered. Rob has always gone that extra mile. It is worth every cent to be treated well, arriving on time and spending as much time as necessary. Hard to find this kind of service.

Bill H.

Bill H.

San Jose, CA - 8/18/2010

The showroom and staff made the shopping process easy. They had a competetive price for the Heat ‘N Glo insert we bought and the installation was quick. Fast forward about a year… we had been smelling intermittent gas in the house since the fireplace was installed but couldn’t figure out the source. Once we figured out it was the insert, they sent out a service tech. The culprit was a defective hose that connected the insert to the wall. They could have charged and I would have been stuck but they stood behind the product and installation and did the repair for free.

P.G.

P.G.

Palo Alto, CA - 7/17/2008

We have a friend who used this store for all their window upgrading. They have been extremely happy with them so we went to them for a window replacement we needed. It’s not a super large showroom but everything you need is in it. Working with the sales man we had was easy and smooth. They came out to our house and did the measuring for me as I wasn’t quite sure where to start my measurements! It’s rather easy to miss the store as you drive by even though there are plenty of signs and it has a nice exterior.